Orders are delivered within 4-7 business days for standard shipping and 2-4 business days for express shipping.

We offer standard and express shipping options. You can choose your preference at checkout.

Currently, we only ship to countries within the European Union.

We offer free standard shipping for orders over €1,000.

Shipping costs are calculated based on the weight of the product and destination at checkout.

You will receive an email with a tracking number once your order is shipped.

Contact us immediately with photos of the damage and shipping details.

You can change your address before your order is dispatched.

Yes, you can contact us via email or phone for shipping-related issues.

Send your return request via email and share the required photos.

Refunds are processed within 7-10 business days after the returned product is inspected.

The customer is responsible for return shipping costs if the product is not defective.

Instead of exchanges, you can return the product and place a new order.

Returns are not accepted for used, incomplete, or unoriginally packaged products.

No, used products cannot be returned.

The return process typically takes 7-10 business days.

We accept credit cards, bank transfers, PayPal, and Play Mobil payments.

Check your bank details or try another payment method.

An email is sent to you once your payment is confirmed.

At Witabag, we strive to make your shopping experience as easy as possible by offering a variety of secure and flexible payment options. Our accepted payment methods include all major credit and debit cards such as Visa, MasterCard and American Express. We also support digital wallet payments through platforms such as PayPal and Apple Pay for your convenience. Our commitment is to offer a smooth and secure payment process, ensuring that your personal and financial information is protected at all times.